Help center
Frequently asked questions
Quick answers about Green Book — accounts, privacy, mobile access, and how to reach support. For unclassified productivity use only.
About Green Book
What the workspace is — and what it is not.
What is Green Book?
Green Book is a web-first productivity workspace for planning, references, roster admin, and field tools. Core modules include planner, notes, knowledge base, PCS helper, NCOER helper, H2F calculators, scanning, and team workspaces.
Is Green Book an official Army system?
No. Green Book is designed for personal and small-team productivity. It is not affiliated with, endorsed by, or operated as an official government system.
Do I need an account?
Yes for protected app features such as planner, notes, and saved content. Public pages, policies, and this help center are available without signing in.
Account & sign-in
Creating an account, signing in, and session basics.
How do I create an account?
Use Create account on the sign-in page. When email verification is enabled for your environment, you will receive a confirmation email before your first sign-in.
I cannot log in. What should I try first?
Confirm your email and password, use the password reset flow, hard refresh the page, or try a private/incognito window. Contact support if the issue continues. Never send your password to support.
What does "Remember this device" do?
It keeps your session active longer on a trusted personal device. Leave it unchecked on shared computers or public machines.
Why did I get signed out?
Sessions can expire, cookies can be cleared, or the app may require a fresh login after security-sensitive changes. Sign in again and choose Remember this device only on personal hardware.
Data & privacy
What to store, what to avoid, and how billing data is handled.
Is my data classified or CUI?
No. Green Book is for unclassified, personal productivity. Do not store classified, CUI, or operationally sensitive information.
What data should I avoid storing in Green Book?
Do not store classified, controlled, restricted, or otherwise unauthorized information. Green Book is intended for unclassified productivity use only.
Is my payment card stored by Green Book?
Green Book uses Stripe for payment processing when billing is enabled. Green Book does not store full payment card details.
Mobile & app access
Browsers, PWA install, and the Android app.
Does Green Book work on mobile?
Yes. Green Book is mobile-first and works in modern mobile browsers. You can add it to your home screen as a PWA on supported devices for an app-like experience.
Is there a mobile app?
Green Book works in mobile browsers today. An Android wrapper (Capacitor) is in development for Play Store distribution; it loads the same web app you use in the browser.
The app looks broken or unstyled. What should I do?
Try a hard refresh or private/incognito window. If you are developing locally, stale build output can cause missing styles — run a clean dev restart.
Support & contact
Getting help, reporting issues, and what to include.
How do I get help?
Start with this FAQ and the support center. For account issues, bugs, or feedback, email support with your account email and a short description of the issue.
How do I contact support?
Email support@greenbookmil.com from the address tied to your Green Book account. During early launch, support is best-effort. Include steps to reproduce, expected vs actual results, and your browser or device.
What should I include in a bug report?
Include your account email, the page or feature affected, device and browser, approximate time, screenshots or recordings if available, the exact error message, and steps to reproduce. Do not include passwords, card numbers, classified data, or sensitive operational content.
Quick help
Common next steps
Jump straight to sign-in, support, or the home page without hunting through the FAQ.
Need more help?
Still need help?
Sign in to your workspace, reach support by email, or return to the home page to explore modules.