Account support
Login issues, billing questions, profile changes, and workspace access.
Contact / Get in touch
Reach the Green Book team
Reach Green Book for account help, product feedback, partnerships, bug reports, and security questions. Pick a path below or send a structured message.
Account helpProduct feedbackPartnershipsBug reportsSecurity questions
Choose a path
How can we help?
Start with the path that matches your question. Each option routes you to the right form topic or security guidance.
Bug report
Something broken? Share steps to reproduce and your environment.
Feature request
Workflow gaps, module ideas, and product feedback.
Partnership / business inquiry
Media, integrations, enterprise interest, and collaboration opportunities.
Security / responsible disclosure
Vulnerabilities, account compromise, or responsible disclosure — not general FAQ.
Send a message
Contact form
Structured outreach for the Green Book team. Messages are validated here; delivery requires backend configuration — if not live yet, use the email fallback below.
Self-serve first
Quick links before you write
Many questions are answered on FAQ, Support, or Security — try those paths first.
Security & OPSEC
Protect sensitive information
Green Book is for unclassified personal and professional organization. Never send credentials or mission-sensitive content through contact channels.
- Do not send passwords, one-time codes, or full session tokens.
- Do not include classified information, CUI, or sensitive operational details.
- Reset credentials from the password reset flow instead of emailing passwords.
- For active account compromise, use the security contact path and sign out other sessions if you can.
Response expectations
What helps us respond faster
Clear context shortens back-and-forth. Use the right contact path for account, product, partnership, or security topics.
Details that help us respond faster
- The email on your Green Book account (if you have one)
- Clear subject line matching your inquiry type
- Steps to reproduce for bugs, or the workflow you need for features
- Browser or device and whether you are on production, staging, or local
- Screenshots or recordings when they show the issue clearly
Typical response expectation
- Best-effort during early launch — usually within a few business days
- Security incidents prioritized when they indicate active risk
- Partnership inquiries reviewed when capacity allows
What not to include
- Passwords, payment card numbers, or classified / CUI content
- Troop movements, unit locations, or other operationally sensitive details
- Large attachments with sensitive exports — describe the issue instead
Which path to use
- Account support — login, billing, profile, and workspace access
- Bug report — reproducible product defects with environment context
- Feature request — workflow improvements and module ideas
- Partnership — business, media, or integration conversations
- Security — vulnerabilities, compromise, or responsible disclosure (see Security page)
Still need help?
We are here during launch
Send a message, email support directly, sign in to your workspace, or return home to explore modules.
Direct email: support@greenbookmil.com